FAQs
YOUR QUESTIONS. OUR ANSWERS.
Find your skincare essentials, choose your candle and get help with orders and candle care.
Most Asked
Why are all your candles and beauty products fragrance-free?
Fragrance isn’t for everyone. Many people and pets find scented products overwhelming, and in some cases they can trigger headaches, allergies or discomfort.
We design our candles and beauty products to be fragrance-free by design, so they can sit comfortably in your space and on your skin without competing with food, flowers, perfume or your home.
If you enjoy fragrance, it can always be introduced separately. Our products keep the base environment calm, quiet and unobtrusive.
What are your candles made from?
Our candles are made from two core components: wax and wick / with no added fragrance or unnecessary fillers.
Wax: We use vegan-friendly plant wax, typically coconut and soy, chosen for a clean, even burn.
Wicks: We use either natural cotton or wood wicks, depending on the candle. Wood wicks create a soft crackle and warm glow, while cotton wicks offer a steady, traditional burn.
Vessels: Our candles are poured into high-quality glass vessels designed to be reused once the candle has finished.
Are your candles completely unscented?
Yes. Our candles contain no added fragrance and no essential oils.
You may notice a very subtle natural scent from the raw wax or wick, but nothing designed to fill a room or compete with your space.
Why are you making limited-edition unscented candles?
Just because you prefer fragrance-free candles doesn’t mean you should miss out on design.
Our limited editions allow us to explore new looks, details and formats while staying true to our core: clean, fragrance-free candles.
Each release is produced in small batches. Same quiet ingredients, different expression.
Which skincare product should I choose?
For daily facial nourishment, choose Daily Facial Oil. For dry hands, elbows and patches, choose Daily Multi Balm. For soft, conditioned lips, choose Daily Lip Butter.
All three are vegan-friendly and contain no added fragrance or essential oils. Lip Butter is suitable for adults and children aged 3+.
What is the difference between Facial Oil and Multi Balm?
Daily Facial Oil is a liquid blend of oils for daily care and massage of the face and neck. Apply a few drops to clean skin.
Daily Multi Balm is a richer, water-free balm for dry areas on the hands and body. Warm a small amount between your fingertips before massaging into skin.
Choose the oil for your facial routine, or the balm for targeted care of dry patches.
Will you restock a limited-edition candle, beauty or wellness product if we love it?
Not always. Once a limited edition sells out, it may be gone for good.
If something is especially popular, we may revisit the idea in a future release, but every batch will remain considered and limited.
Candle Care
How do I get the best first burn?
Burn your candle for 2–4 hours on the first use, or until the wax reaches close to the edge of the vessel.
A short first burn can create a small melt pool and may cause tunnelling for the life of the candle.
With wood wicks, a full edge-to-edge melt pool may not happen immediately \ this is normal. The melt pool will usually widen on later burns.
How long should I burn my candle for?
No candle should burn for more than 4 hours at a time.
Burning longer than this can overheat the vessel and affect the candle’s performance.
Why is wick trimming important?
Trim your wick to around 3–5mm before each burn.
This keeps the flame controlled, reduces smoke and helps your candle burn evenly.
You can use a wick trimmer, scissors or gently pinch off the burnt end once the wick is fully cool.
My wood wick won’t stay lit \ what should I do?
Extinguish the candle, allow it to cool, trim the wick, then relight.
Wood wicks perform best with a clean, short edge. If the wick is too long or has too much burnt material on top, the flame may struggle.
My flame is very high \ is that normal?
A high flame usually means the wick is too long and needs trimming.
Extinguish the candle, allow it to cool, trim the wick to around 3–5mm, then relight.
Keeping the wick trimmed helps maintain a controlled flame, prevents smoking and ensures an even burn.
Is it normal for a wood wick to crackle?
Yes. A soft crackle is completely normal and part of the wood wick experience.
Natural wood wicks can vary slightly from candle to candle, so each burn may feel a little different.
Where should I place my candle?
Always burn your candle on a stable, heat-resistant surface.
Keep away from draughts, flammable objects, pets and children.
When should I stop using my candle?
Stop using your candle when approximately 5mm of wax remains.
Do not relight beyond this point.
Orders & Shipping
How long does shipping take?
UK orders are usually dispatched within 1–2 working days.
Delivery options and estimated timings are shown at checkout.
Can I change or cancel my order?
If your order has not yet been dispatched, we’ll do our best to help.
Please contact us as soon as possible after placing your order by emailing us at support@buffchemistry.com
Can I return an item?
Yes! We want you to feel completely happy with your Buff Chemistry purchase. If you change your mind, aren’t satisfied with your product, or receive an item that is damaged, faulty or incorrect, please contact us at support@buffchemistry.com within 30 days of receiving your order.
Please see our returns policy for full details.
Still need a hand?
If you can’t find what you’re looking for, send us a message and we’ll help.
Contact Support