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Privacy policy
Buff Chemistry Privacy Policy
Last updated: March 2026
Buff Chemistry (“we”, “us”, “our”) operates this website and online store (the “Services”). We are a UK-based business and act as the data controller for the personal information collected through our Services.
Buff Chemistry is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection and use of personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include anonymised or aggregated data.
Depending on how you interact with our Services, we may collect:
- Contact details: name, billing and shipping address, email address, phone number
- Order and transaction information: items purchased, returned or exchanged, order history, payment confirmations
- Account information: login details, preferences and settings (where applicable)
- Communications: messages sent to us via email or contact forms
- Device and usage data: IP address, browser type, device information, and interactions with our website
- Cookies and similar technologies: to enable site functionality, analytics, and marketing (see Cookies below)
We do not store full payment card details. Payments are processed securely by Shopify and its payment providers.
How We Collect Personal Information
We collect personal information:
- Directly from you when you place an order, contact us, or use our Services
- Automatically through cookies and similar technologies
- From Shopify and trusted service providers who support our store
- From marketing and analytics partners, where permitted by law
How We Use Your Personal Information
We use your information to:
- Process orders, payments, deliveries, returns and refunds
- Communicate with you about your order or account
- Provide customer support
- Improve and personalise our Services
- Send marketing communications where you have opted in
- Detect and prevent fraud or misuse
- Comply with legal and regulatory obligations
Marketing Communications
You may opt out of marketing emails at any time by using the unsubscribe link in our emails.
We may still send non-marketing messages related to your orders or account.
How We Share Personal Information
We may share personal information with:
- Shopify and its affiliated services
- Payment processors, fulfilment partners, shipping providers, and IT service providers
- Marketing and analytics partners (subject to consent where required)
- Authorities or regulators where legally required
- Parties involved in a business transfer (e.g. merger or sale)
All third parties are required to handle your information securely and lawfully.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. Shopify may process data across different jurisdictions.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality
- Understand how our site is used
- Support marketing and advertising
You can manage cookie preferences via your browser settings or our cookie banner (where applicable).
Children’s Data
Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Retention and Security
We retain personal information only as long as necessary to:
- Provide our Services
- Meet legal and accounting obligations
- Resolve disputes and enforce agreements
We take reasonable measures to protect your information, but no system is completely secure.
Your Rights (UK & EEA)
You may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent
- Request data portability
To exercise your rights, contact us at support@buffchemistry.com
We may need to verify your identity before responding.
International Transfers
If personal data is transferred outside the UK or EEA, we rely on approved safeguards such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please use the contact form on our 'Customer Support' page, or email us at support@buffchemistry.com
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